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LJ Ross Privacy & Security Notice
L J Ross Associates, Inc. believes that maintaining the privacy and confidentiality of an individual’s personal information is important. We provide the following privacy policy (the “Privacy Policy”) in order to demonstrate our commitment to privacy. L J Ross Associates, Inc. may need to change this Privacy Policy from time to time in order to address new issues and to reflect changes on our Site. Please refer back to this Privacy Policy regularly because your use of the Site signifies that you agree to be bound by the terms and conditions of this Privacy Policy, as amended from time to time.
(1) A consumer has the right to request that the business disclose the following:
- The categories of personal information we collect;
- The categories of sources from which the personal information is collected;
- The purpose for collecting the personal information;
- The categories of third parties with whom the business shares personal information; and
- The specific pieces of personal information we have collected, disclosed, or sold.
Such a request can be made to L J Ross Associates, Inc. at 1-844-348-1739 or by email to compliance@ljross.com. Once we receive your request, we will compare information you provided with the information we already have. If we can verify that the request came from you, we will provide the required information. We will match 2-3 identifying, personal information data points to verify that the request came from you. If we cannot verify that the request came from you, we will notify you.
(2) We typically collect the following categories of personal information about a consumer for debt collection purposes only: (a) health insurance information, which we obtain from the consumer’s creditor or the consumer, if we are collecting medical debt; (b) personal identifying information, like name, address and account number, as well as other identifying information, which we obtain from the consumer’s creditor, credit reports and other skip trace tools, and the consumer; (c) characteristics such as age, gender, etc., which we obtain from the consumer’s creditor and consumer’s credit report; (d) retail information, which we obtain from the consumer’s creditor and the consumer’s credit report; (e) internet activity regarding online payments, which we collect if the consumer visits our website or payment portal; (f) geolocation data, which we obtain from process servers; (g) recordings, which are made when the consumer has a telephone conversation with us; (h) professional and employment related information, which we obtain from the consumer, consumer’s creditor, credit reporting agencies, and other skip trace sources; and (i) educational information, which we obtain from the consumer’s creditor, credit reporting agencies, and other skip trace sources.
(3) We do not sell any personal information to third parties. We do disclose information to credit reporting agencies.
For California Residents:
(4) The California Consumer Privacy Act provides for the right for consumers to request deletion of their information, subject to various exceptions. The information that L J Ross Associates, Inc. has, generally falls within an exception and does not have to be deleted upon request. Nonetheless, such a request can be made to L J Ross Associates, Inc. at 1-844-348-1739 or by email to compliance@ljross.com. Once we receive your request, we will compare information you provided with the information L J Ross Associates, Inc. already has. If we can verify that the request came from you, we will provide the required information. We will match 2-3 identifying, personal information data points to verify that the request came from the consumer. If we cannot verify that the request came from the consumer, we will notify the consumer.
(5) The California Consumer Privacy Act also provides for the right to opt out of the sale of personal information. However, we do not sell personal information.
(6) The consumer has a right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the California Consumer Privacy Act.
(7) A consumer can designate an authorized agent to make a request under the California Consumer Privacy Act. The consumer must provide either a power of attorney or written authorization.
(8) Questions regarding this Privacy Policy should be directed to compliance@ljross.com
Revised on 2/5/2020
Expertise in Utility Collection and Customer Services Solutions
L J Ross provides accounts receivable management solutions for some of the largest, most recognized utility companies in the United States. Our solutions are vast and our client base covers all types of utility providers in the regulated, deregulated, and municipal markets including gas, water, and electric.
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Our Solutions
From early collections to warehouse monitoring, our solutions are designed for the entire life cycle of the account. Our ethical approach to collections helps maintain positive customer relationships while meeting federal, state and public utility commission guidelines and requirements. We offer a variety of solutions to meet your specific needs:
- Pre-Collect
- Final Bill Services
- Primary
- Secondary
- Tertiary
- Warehouse
From Your Systems to Ours
With client permission, L J Ross Associates is able to access a client's computer system in order to obtain information on past due accounts and post payments. Additionally, L J Ross Associates possesses the ability to manage a client's system, helping to save on labor costs.
Contact L J Ross for a customized solution for your collection needs.
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